Terms & Conditions of Sales

Please read this document carefully as it contains the terms and conditions that you agree to be bound by if you continue to use Stationery.pk online store. The below terms and conditions ("the Conditions") and the Terms of Use apply to your use of this Stationery.pk Online Store and to any purchases you make through Stationery.pk Online Store. In the event of any conflict between the Terms of Use and these Conditions, the latter shall prevail. These Conditions and the Terms of Use apply between you and M/s Stationery.pk ("Stationery.pk", "we" or "us"), whose office is in Islamabad, Pakistan. Please address any complaints, queries or correspondence regarding these Conditions or Stationery.pk Online Store, to the contacts as listed in our contact us page.

This site is operated by M/s Stationery.pk from its office in Islamabad, Pakistan.

Purchasing from Stationery.pk Online Store

Eligibility to order criteria:

You may only purchase products:

  • Available for sale and details of which appear on Stationery.pk Online Store; and
  • For delivery to urban areas of Islamabad and Lahore, Pakistan.
  • For personal use, either by yourself or by your intended recipient(s) of the products. Stationery.pk reserves the right to decline any order for any reasonable cause.

Details of the products available for purchase (including their price) are set out on Stationery.pk Online Store. Stationery.pk takes all reasonable care to ensure that all details, descriptions and prices of products appearing on Stationery.pk online store are correct at the time when the relevant information is placed onto Stationery.pk online store. Although every effort is made to keep Stationery.pk Online Store as up to date as possible, the information appearing at a particular time may not always reflect the position exactly at the moment you place an order.

Ordering Products:

  • Once you have selected the products you wish to order, click on the "Checkout" button at the end of the checkout process.
  • Once you have clicked on the "Checkout" button, you have made a binding offer for the sale of goods. Your offer at this stage is still subject to our acceptance.
  • Stationery.pk will E-mail you to confirm your product order has been received.
  • Stationery.pk will make a phone call on your Mobile phone number provided in the order to confirm that the products you have ordered are being shipped to you, your shipping address, your availablity to receive the products and availability of cash payment in case of "Cash On Delivery" payment method.
  • We are deemed to have accepted your offer, and a corresponding contract of sale for the products you have ordered is concluded between you and Stationery.pk only upon those products being shipped to you, as detailed in the dispatch confirmation E-mail.
  • Delivery Fee of Rs. 100 is charged on all orders of amount less than Rs. 2,000.

Stationery.pk may refuse or be unable to process your order if:

  • The product you ordered is discontinued or no longer available.
  • Your credit card does not give authorisation for the payment of the purchase price.
  • You do not meet the eligibility to order criteria set out above.

Cancelling the Contract and Returns

1) Order Cancellation

You may change your mind and cancel your order before it has been processed and shipped.

If you choose to cancel your order before it has been processed and shipped, we will refund the full purchase price and delivery charges (if any) within 15 days if the payment already been made.

If you choose to cancel your order after it has been processed and shipped, we will refund only the full purchase price within 15 days if the payment has already been made after receiving all the goods back as it is.

Note: If you choose to cancel your order you will be expected to return the goods in your order to us in perfect condition. Stationery.pk will NOT refund the return delivery charges (cost for returning goods to us) and if you fail to return goods to us we may charge you for the cost incurred in collecting them from you.

2) Damaged Or Fault Products and Incorrect Orders

You may exchange your goods or obtain a full refund if the goods in your order are damaged or faulty upon receipt, or if the goods you have received are not the goods you originally ordered.

When returning damaged, faulty or incorrect orders we will refund:

  • Full Purchase Price
  • Delivery Charges (the cost for initial delivery to you)
  • Return Charges (the cost for returning goods to us) upon the production of a receipt. Alternatively we will arrange to collect your goods from you at our cost

When exchanging damaged, faulty or incorrect orders we will:

  • Dispatch replacement items to you free of charge
  • Refund return charges (the cost for returning goods to us) upon production of a receipt. Alternatively we will arrange to collect your goods from you at our cost

3) How To Return Your Goods

You may return goods by contacting the Customer Care Center by email, phone or submitting the Returns form.

The following information will be required when returning your goods:

  • Confirmation Email containing your Transaction Reference Number
  • Delivery Documentation containing your Delivery Number
  • List and description of goods to be returned
  • Reason given for returning goods

4) Stay In Touch

We'd like to keep you up to date on all of our exiting new product launches, promotions, and marketing campaigns. To keep up to date simply subscribe to our Newsletter.

5) How To Contact Us.

Our contact details can be found on our contact us page.


Stationery.pk reserves the right to:

Modify or withdraw, temporarily or permanently, Stationery.pk Online Store (or any part thereof) with or without notice to you; Stationery.pk shall not be liable to you or any third party for any such modification or withdrawal; and/or
Change the Conditions from time to time, and your continued use of Stationery.pk Online Store (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using Stationery.pk Online Store.
If Stationery.pk should change these Conditions, your order will be subject to the Terms and Conditions at the Date and time of you placing your order. Copies of the appropriate Terms & Conditions are available by email from info@stationery.pk.

If any part of the Conditions is declared unlawful or unenforceable, then that provision shall be deemed deleted from the Conditions and the remaining provisions of the Conditions shall remain in full force and effect. Pakistani law applies to these Conditions and any dispute relating to the Conditions shall be settled by the Pakistani courts within Islamabad.


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